As part of our team, employees contribute to one or more operational departments that work together to ensure efficient patient care, accurate documentation, timely communication, and excellent customer service. Depending on the role assigned, team members may support different projects and collaborate across multiple departments.

Core Responsibilities

• Maintain professionalism and confidentiality in accordance with HIPAA regulations.

• Deliver outstanding customer service to patients, attorneys, medical providers, and internal staff.

• Communicate effectively through phone calls, emails, text messages, and internal communication platforms.

• Accurately document all work performed in the appropriate systems.

• Meet established productivity and quality metrics.

• Follow company policies, procedures, and compliance standards.

• Work collaboratively with other departments to ensure timely completion of tasks.

• Demonstrate accountability, attention to detail, organization, and problem-solving skills.

Department-Specific Responsibilities

Billing Department
The Billing team ensures all medical services are accurately billed and payments are properly processed.
Responsibilities include:

• Preparing and reviewing medical billing.

• Processing insurance and attorney billing.

• Managing patient account balances.

Medical Records / Record Request Department
This department manages requests for patient medical records while ensuring compliance with HIPAA and legal requirements.
Responsibilities include:

• Processing incoming medical record requests.

• Coordinating with law firms, insurance companies, and providers.

• Verifying authorizations and required documentation.

Reports Department
The Reports team prepares, reviews, and delivers physician reports and related medical documentation.
Responsibilities include:

• Monitoring pending physician reports.

• Coordinating report completion.

• Reviewing reports for accuracy and completeness.

Intake Department
The Intake team serves as the first point of contact for new patients.
Responsibilities include:

• Answering incoming calls and inquiries.

• Registering new patients.

• Collecting demographic and accident information.

Scheduling Department
The Scheduling team coordinates appointments and provider calendars.
Responsibilities include:

• Scheduling new and follow-up appointments.

• Managing provider calendars.

• Confirming appointments with patients.

Settlements Department
The Settlements team coordinates communication with attorneys regarding case settlements and account balances.
Responsibilities include:

• Communicating with law firms regarding settlement status.

• Requesting settlement updates.

• Following up on outstanding balances.

Qualifications :

• Strong communication skills in English.

• Excellent organizational and multitasking abilities.

• Strong attention to detail.

• Professional phone and email etiquette.

• Ability to work independently and collaboratively.

• Basic computer proficiency and ability to learn new software.

• Customer service experience preferred.

• Experience in healthcare, legal support, medical billing, or administrative services is a plus.