We are seeking a highly organized and client-focused Case Manager to join our team. The ideal candidate will have experience working with U.S. law firms, specifically handling Personal Injury (PI) cases and New Jersey-based cases. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple cases efficiently while providing outstanding client support.

Responsibilities

• Assess client needs through phone interviews and ongoing communication.

• Develop personalized care or service plans based on each client’s situation.

• Provide regular follow-up on client progress and adjust plans as necessary.

• Maintain communication with service providers, family members, attorneys, and other stakeholders.

• Document all interactions, updates, and case information accurately in digital systems.

• Conduct periodic evaluations and report findings to supervisors or team members.

• Coordinate appointments, referrals, and necessary services to support client wellbeing.

• Keep case files organized, complete, and updated at all times.

• Ensure timely and professional communication with clients and internal teams.

Requirements

• Previous experience handling Personal Injury (PI) cases, preferably with New Jersey case exposure.

• Experience working with U.S. law firms required.

• Prior Case Manager experience preferred.

• Fluent English level (C2 – conversational and professional communication).

• Experience using Filevine is preferred.

• Availability to work from 7:00 AM – 4:00 PM Honduras Time (9:00 AM – 6:00 PM New Jersey Time).

• Must be located in Honduras (Tegucigalpa on-site preferred / remote within Honduras accepted).