We are searching for a proactive, detail-oriented, and customer-centric professional to join our team as a Collection Specialist. 

Your strong communication skills, analytical mindset, and professionalism will drive success for both our internal financial operations and the valued clients we serve.

Responsibilities 

• Initiate and manage contacts with customers regarding overdue invoices or accounts using phone, email, and written communication in a courteous and ethical manner.
• Negotiate payment arrangements or settlements in line with organizational guidelines ensuring positive customer experiences.
• Accurately record collection activities, communications, and agreements in our accounts receivable and CRM systems.
• Monitor account aging, identify accounts requiring further action, and escalate unresolved balances to management or external agencies if necessary.
• Promote a positive and inclusive team environment with a commitment to integrity, respect, and service.

 Qualifications 

• High school diploma or college degree required; coursework or degree in business, accounting, finance, or a related field is preferred.
• Previous experience in collections, accounts receivable, or financial customer service highly valued.
• Strong written and verbal communication skills for interacting with diverse clients and teams.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Keen analytical and problem-solving capabilities, including conflict resolution and negotiation.
• Professional, persistent, and empathetic demeanor in all customer communications.
• Ability to work both independently and as part of a collaborative, results-oriented team.