Responsibilities:

• Answer and direct incoming calls, emails, and messages.
• Resolve inquiries and escalate issues when necessary.
• Coordinate with other departments to ensure smooth office operations.
• Provide clear and empathetic information about our services, process, timelines, and address any client questions.

Qualifications:

• High school diploma or equivalent
• Strong communication and interpersonal skills.
• Strong interpersonal, written, and verbal communication skills.
• High level of organization, time management, and multi-tasking abilities.
• Proficiency with office software (Microsoft Office, Google Workspace) and learning new digital tools quickly.