We are seeking a highly organized and client-focused Intake Specialist to support the intake and onboarding process for personal injury cases. The ideal candidate will serve as the first point of contact for potential clients, manage case setup and documentation, and ensure all case information is accurately maintained within the firm’s case management system.

 Responsibilities :

• Serve as the first point of contact for potential clients and conduct intake calls

• Gather and document case details, including injuries, liability, and insurance information

• Enter, organize, and maintain accurate case information in CasePeer

• Manage client onboarding and required legal documentation

• Maintain organized and updated case files, tasks, and deadlines

• Coordinate with attorneys, medical providers, and internal team members

• Monitor incoming leads and ensure timely follow-up across all intake channels

• Support ongoing case administration and maintain accurate case progress records

Qualifications :

• Prior experience in legal intake, case management, or administrative support required

• Personal injury experience preferred

• Strong attention to detail and organizational skills

• Ability to manage multiple cases, deadlines, and priorities simultaneously

• Excellent communication and client-facing skills

• Experience with CasePeer or similar case management software preferred

• Comfortable working in a fast-paced, process-driven environment

• Strong multitasking, documentation, and follow-through abilities

• Ability to handle sensitive and confidential information professionally