Intake Specialist
As the first point of contact for new clients, your role will be essential in setting a positive tone for our service while gathering critical information and ensuring an exceptional client experience
Responsibilities:
- Serve as the first point of contact for prospective clients via phone, email, and online platforms.
- Conduct detailed intake interviews to collect required personal, legal, or medical information, depending on client needs.
- Accurately document all client information in our intake management system, maintaining data privacy and confidentiality.
- Evaluate client inquiries to determine eligibility or next steps and route cases to appropriate departments or professionals.
- Provide clear and empathetic information about our services, process, timelines, and address any client questions.
Qualifications:
- High school diploma.
- 1+ years of experience in client service, intake, call center, administrative, or related roles.
- Strong interpersonal, written, and verbal communication skills.
- High level of organization, time management, and multi-tasking abilities.
- Proficiency with office software (Microsoft Office, Google Workspace) and learning new digital tools quickly.
- Department
- Legal Area
- Role
- Intake Specialist
- Employment type
- Full-time
- Employment level
- Operatives
About Impact BPO
Your future starts here.
Don’t just work—build a career with impact.
At Impact BPO, we bring together talented professionals from various fields, including legal, medical, and marketing, to deliver high-quality services that truly make a difference.
We are not a call center — we are a professional outsourcing company with specialized roles that empower our clients and our people alike.
Our success is built on empathy, teamwork, and trust. Every member of our team plays an essential part in creating an environment where innovation thrives and people feel valued.
We offer specialized career opportunities in areas such as:
⚖️ Legal Services
🩺 Medical Support
📊 Marketing & Digital Strategy
💼 Professional Business Support
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