We are looking for an organized and compassionate individual to join our team as a Case Manager Assistant. 

If you are detail-oriented, a proactive communicator, and dedicated to client service, we welcome your application to contribute to our mission-driven organization.

Responsibilities:

• Assist case managers in collecting and documenting client information, intake forms, and consent documents with accuracy and confidentiality.
• Coordinate appointments, follow-ups, and service referrals for clients, ensuring clear communication with partner agencies and service providers.
• Respond to client inquiries and provide information or guidance related to available services, eligibility requirements, and program processes.
• Maintain and update client records, case notes, and case management databases according to established procedures and privacy guidelines.
• Prepare case summaries, correspondence, and reports as requested by the case management team or supervisors.
• Monitor deadlines for documentation and scheduled activities, ensuring timely completion and follow-through on action items.
• Identify urgent issues or barriers to client care and escalate appropriately for prompt resolution.
• Support the implementation of care plans and help track progress towards client goals, working collaboratively with multidisciplinary teams.
• Assist with general administrative duties to ensure efficient case management operations.

Qualifications:

• High school diploma or equivalent required; additional coursework or certification in social work, human services, or related fields is a plus.
• 1+ years of experience in an administrative, support, or client service role, preferably in a healthcare, social services, or nonprofit setting.
• Strong organizational skills with proven attention to detail, accuracy, and the ability to manage multiple priorities.
• Excellent verbal and written communication skills; able to collaborate effectively with clients, team members, and external partners of diverse backgrounds.
• Demonstrated empathy, patience, and professionalism in service delivery.
• Familiarity with maintaining confidential client records and knowledge of privacy regulations (such as HIPAA) is preferred.
• Proficiency in using office productivity tools (Word, Excel, email) and comfort learning case management or EHR software.
• Bilingual or multilingual abilities are a plus but not required.
• Reliable, adaptable, and able to work both independently and as part of a collaborative team.