We are seeking a detail-oriented and highly organized Medical Back Office Specialist to join our growing healthcare team. This role plays a key part in supporting clinical operations by ensuring accurate documentation, smooth administrative workflows, and a patient-centered experience.

Responsibilities

• Prepare, update, and maintain patient medical records while ensuring accuracy, compliance, and confidentiality.

• Coordinate appointment scheduling, patient check-in, and check-out processes to support efficient daily operations.

• Assist clinical staff with patient files, diagnostic reports, referrals, insurance documentation, and related administrative tasks.

• Communicate with insurance providers, laboratories, and external healthcare partners regarding claims, authorizations, and medical record requests.

• Support process improvements and contribute to the implementation of digital tools to enhance record management and office efficiency.

• Participate in team meetings, training sessions, and ongoing professional development activities.

• Serve as a point of support for patients and care teams, delivering professional, empathetic, and timely assistance.

• Promote a collaborative, inclusive, and patient-focused healthcare environment.

Qualifications:

• High school diploma or equivalent required; associate’s degree or certification in Medical Office Administration preferred.

• At least 1 year of experience in a medical back office, healthcare administration, or medical office assistant role is preferred.

• Proficiency in office software (Microsoft Word, Excel, email) and familiarity with standard medical office equipment.

• Strong organizational skills with exceptional attention to detail and the ability to handle confidential information.

• Excellent verbal and written communication skills with a professional and empathetic approach.

• Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced healthcare setting.

• Team-oriented mindset with a willingness to support providers, patients, and colleagues.

• Bilingual or multilingual skills are a plus but not required.

• Adaptable, solution-oriented, and motivated to contribute to continuous improvement in healthcare operations.