We are looking for a Collections Specialist with strong skip tracing and investigative skills to support the recovery of delinquent automotive accounts. The ideal candidate has hands-on experience locating individuals with limited or outdated information and is comfortable communicating with customers regarding outstanding debts.

Experience in automotive debt collection, auto finance collections, vehicle recovery, or repossession support is highly preferred. This role requires a results-driven professional who can combine strong research abilities with effective negotiation and professional customer communication.

Responsibilities

• Research and verify contact information using approved databases, public records, skip tracing tools, and other available resources.

• Investigate accounts with outdated, inaccurate, or missing contact information.

• Contact customers regarding outstanding automotive debt and work toward resolving delinquent accounts.

• Negotiate payment arrangements, settlements, and other resolutions within established guidelines.

• Follow up consistently on accounts and payment commitments.

• Maintain accurate and detailed documentation of all collection, skip tracing, and account investigation activities.

• Review account information and identify opportunities to improve recovery efforts.

• Communicate professionally and effectively with customers, including during difficult or sensitive conversations.

• Provide internal teams with timely updates regarding account status, customer contact, and recovery efforts.

• Meet established collection, recovery, productivity, and performance goals.

• Follow all applicable company policies, client requirements, procedures, and collection regulations.

• Maintain professionalism, confidentiality, and accuracy when handling customer and account information.

Qualifications 

• Previous experience in skip tracing is required.

• English level C1 - C2

• Experience in automotive debt collection, auto finance collections, or related collections is strongly preferred.

• Experience locating individuals using limited, outdated, or incomplete information.

• Strong research, investigative, and problem-solving skills.

• Experience using skip tracing tools, databases, public records, and collection systems.

• Strong negotiation and communication skills.

• Ability to handle difficult conversations professionally and effectively.

• Detail-oriented with strong documentation and follow-up skills.

• Comfortable working toward collection, recovery, and performance goals.

• Strong English communication skills, both written and verbal.

• Experience working with U.S.-based accounts is preferred.

• Ability to work independently while maintaining productivity and accuracy.