About the Opportunity
We are seeking a diligent, resourceful, and customer-focused individual to join our team as a Collections Specialist. In this crucial role, you will help our organization maintain healthy financial operations by efficiently managing accounts receivable and ensuring timely collection of outstanding balances. Your professionalism, clear communication skills, and problem-solving abilities will be essential to supporting both our clients and internal teams. If you are motivated by achieving results, have strong attention to detail, and want to play a key part in our financial success, we encourage you to apply.

Collections Specialist Responsibilities – Accounts Receivable, Customer Communication, and Payment Recovery

• Contact customers and clients to follow up on overdue accounts using phone, email, and written correspondence in a professional and respectful manner.
• Evaluate customer payment histories and collaborate with internal teams to resolve billing discrepancies or disputes promptly.
• Negotiate payment plans and settlements that align with company policies while maintaining positive customer relationships.
• Accurately document collection activities and interactions in the accounts receivable system and maintain up-to-date records for reporting.
• Monitor assigned accounts, track aging reports, and escalate unresolved issues as necessary to management or third-party agencies.
• Work collaboratively with the finance, operations, and customer service teams to improve collection processes and efficiency.
• Identify potential credit risk accounts and provide recommendations for next steps based on collections trends and historical data.
• Assist with month-end closing activities by preparing collection status reports and supporting reconciliations.
• Stay current on relevant laws and regulations regarding debt collection to ensure ethical and compliant practices.
• Contribute to a positive, team-oriented work environment by upholding high standards of integrity and service.

Collections Specialist Qualifications – Communication, Attention to Detail, and Financial Acumen

• High school diploma or equivalent required; associate degree or higher in business, finance, accounting, or a related field preferred.
• 1+ year(s) of experience in collections, accounts receivable, or a financial customer service role is strongly preferred.
• Strong verbal and written communication skills for engaging with diverse customers and colleagues.
• Excellent organizational, time-management, and record-keeping abilities to handle multiple accounts and deadlines.
• Proficiency with accounts receivable systems, basic accounting principles, and standard office software (e.g., Microsoft Excel, Outlook).
• Demonstrated problem-solving and negotiation skills with a focus on delivering win-win solutions.
• Professional, patient, and persistent approach to addressing collection challenges and sensitive customer interactions.
• High level of integrity, discretion, and adherence to confidentiality in handling financial information.
• Ability to thrive both independently and as part of a team in a fast-paced, results-driven environment.
• Bilingual or multilingual abilities are valued but not required.

Why Join Our Team? – Collections Specialist Benefits, Collaborative Culture, and Career Development

• Competitive compensation and a comprehensive benefits package, including health insurance, paid time off, and wellness resources.
• Supportive, inclusive team culture that values diversity, collaboration, and personal integrity.
• Ongoing training, mentorship, and opportunities for professional growth within the organization.
• Potential for flexible or hybrid/remote work arrangements depending on business needs.
• Make a direct impact on our company’s financial health and your own career advancement.

Collections Specialist Application Process

Are you ready to help drive financial excellence and customer satisfaction? Please submit your resume and a cover letter outlining your relevant experience, approach to collections, and commitment to supporting a respectful, high-performing work environment. We welcome individuals from all backgrounds and lived experiences to apply.

Equal Opportunity Employer – Diversity, Equity, and Inclusion in Collections Careers

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to age, gender, identity, race, disability, or any protected status. If you need reasonable accommodations during any stage of the application or interview process, please contact us.