Role Description

We are seeking a highly organized, communicative, and results-driven professional to join our team at a specialized salon focused on Scalp Micropigmentation (Scalp Micro SD). This role plays a key part in ensuring an exceptional client experience, supporting day-to-day operations, and contributing to the growth of the business through effective customer service and marketing support.

Key Responsibilities

• Handle incoming phone calls and client inquiries in a professional and courteous manner.
• Manage and maintain the appointment schedule, including follow-ups to ensure a smooth and satisfying client experience.
• Support daily administrative tasks as needed.
• Promote services by engaging with potential clients and encouraging appointment bookings.
• Operate and update the company’s scheduling system.
• Assist with basic marketing tasks, including managing social media posts and running promotional campaigns.

Qualifications

• Strong multitasking skills with the ability to prioritize and manage multiple responsibilities efficiently.
• Bachelor’s degree (completed) in Marketing, Business Administration, Communications, or a related field.
• Advanced English proficiency – C2 level (spoken and written).
• Solid understanding of marketing principles, including social media, digital promotion, and client engagement.
• Sales-oriented mindset with the ability to identify client needs and convert inquiries into appointments.
• Excellent interpersonal and communication skills, both verbal and written.
• Highly organized, detail-oriented, and capable of working independently or as part of a team.
• Proficient with scheduling software and basic office tools.
• Professional appearance and customer-focused attitude are essential.