Operations Coordinator
The Operations Coordinator will act as a key operational pillar, ensuring smooth collaboration between departments while maintaining accountability, performance tracking, and operational excellence.
We are seeking a highly proactive and detail-oriented Operations Coordinator to bring structure, clarity, and consistency across our operational areas. This role is ideal for a strong communicator and organizer who thrives in fast-paced BPO environments and enjoys supporting leadership teams through coordination, reporting, and process optimization.
Responsibilities
Coordinate daily operational activities across HR, Payroll, Marketing, and Operations.
Provide mentorship and ongoing support to leadership teams and collaborators.
Build and maintain KPI reports, dashboards, and reporting structures using spreadsheets.
Moderate internal meetings, leadership syncs, and occasional 1:1 meetings.
Support issue escalation, follow-ups, and operational problem-solving.
Conduct client check-ins and assist in maintaining account stability.
Track projects and ensure effective cross-department communication.
Maintain accurate documentation and ensure operational processes are consistently followed and updated.
Requirements
On-site availability (required).
English level C2 or near-native with excellent verbal and written communication.
Excellent Spanish communication skills.
Strong presentation skills and professional presence.
BPO experience is a MUST or strong familiarity with BPO operational environments.
Proven experience managing large teams.
Ability to work under pressure and manage multiple priorities simultaneously.
Proficiency in:
Microsoft Office
Google Workspace
Microsoft 365
Highly organized, proactive, reliable, and detail-oriented.
- Department
- Administrative Area
- Role
- Administrative Assistant
- Locations
- Tegucigalpa
- Employment type
- Full-time
About Impact BPO
Already working at Impact BPO?
Let’s recruit together and find your next colleague.